FAQ

 

What is your shipping policy?

Everything you see on our website is currently in stock unless otherwise marked sold out. Once your order is received, it will be shipped out within 1-3 days and depending on your location you can expect your item to be received within 2-10 days after shipment. We only receive orders and ship within Canada. Shipping is done through Canada Post, and provide a flat rate shipping fee of $6.00 throughout Canada. Please be advised we will do our best to ensure your package arrives to you. However, if your package, for a reason beyond our control, does not arrive it is not our responsibility.

How do I order wholesale?

We currently do not offer wholesale pricing. 

What is your return policy? 

We take very much pride in our products and in the unlikely case there is a fault on your item please contact us as within 2 weeks from the date your item was received. The item will then need to be sent to us in the same condition you received it, with tags on, and in original packaging. Once we have received and inspected your package we will then issue the refund. If for any other reason you are unhappy with your purchase, please let us know. You will be responsible for paying for your own shipping costs for the return of your item(s). Shipping costs are nonrefundable. 

If you have any questions please contact us ginikelly@o-babyonline.com